Customer Journey
From sketches to sawdust.
As a family orientated business, we know how frustrating call queues, automatic replies and on-hold music can be!
At NHK we focus on personal interaction and good old fashioned customer service, face-to-face with hands to shake!
Your Journey with us
Your journey with NHK has been deliberately designed to be as hassle free as possible to ensure a stress-free and efficient process for everyone.
See our 9 easy steps, below, to get an idea of just how simple your journey with us will be!
9 Easy Steps
1
Contact NHK to book your free no obligation home consultation.
4
You review our designs and suggest any tweaks or changes.
7
Whilst in the creation process, you can book an appointment to see your vision coming to life, with a tour of our workshop.
2
We visit and listen to understand your vision.
5
We amend, and send back the CAD with final details for your approval.
8
We carefully deliver, install and tidy up.
3
We then take your ideas back to the workshop to create your personalised CAD design.
6
Once approved, we commence the creation of your handcrafted request.
9
You kick back and enjoy your new piece of NHK joinery!